See What Goes on for a Full Service or DIY Move with a Moving Company!
Step 1: Plan your move
Contact us to request an appointment for your free in-home estimate. Either complete our Online request form, call us at 888-229-1409. An in-home visit assures that you will receive the most accurate cost estimate for your upcoming move.
Step 2: In Home Estimate
During your in-home estimate, your sales representative will provide you with a booklet called “Your Rights and Responsibilities When You Move.” It provides important information consumers must have prior to the move and will help with your planning process.
Packing tip: During your in-home estimate, make sure you point out any items to your sales representative that you will not be moving.
Step 3: Pick a Date
We will go over your needs and provide you with an estimate and choose times and dates that will work for you.
Step 4: Pack and load
Your agent’s packing team will arrive one to two days prior to the actual move day and will use the industry’s best packing materials to protect your belongings.
On moving day the van operator will inventory all items to be included in your move and provide you an inventory form for your signature. Carefully review this document, along with your other paperwork. Once signed, the loading process will begin.
Consumer tip: Separate all items being packed for the move from those being transported by you to prevent any confusion during loading.
After loading, the van operator will inform you when to expect delivery of your shipment based on your pre-planned window of delivery. You will also receive a phone call within 24-hours of your delivery as a final confirmation. Be sure to provide the van operator with your contact information during travel to your new residence.
Moving – Step 5: Delivery and payments
Please be at your residence to meet the driver, who will typically wait up to two hours for your arrival. Should you fail to arrive in that time, additional waiting time charges could occur for the van operator to remain at residence until you arrive or he/she may deliver and store your belongings in a local warehouse.
The van operator will require payment at your new residence. Acceptable forms of payments are: cash, certified check, or traveler’s check. A credit card may be used when arranged in advance.
Moving – Step 6: Unload and Unpack
Once unloaded, the driver will request your signature on all delivery documents. In the event of any loss or damage, please note the items involved on the inventory form prior to signing.
Consumer tip: Drivers are required to assemble bed frames and unpack mattress cartons to setup most beds. If additional services are needed, please notify your agent.
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1. Choose the right mover: Investigate the movers you call
• Size matters – the size of the company and how many trucks and employers they have will affect your move. The mover you choose needs to have the resources to finish your move successfully and efficiently.
• Proven track record: Look up reviews on Google, Yelp, and how long they have been in the moving industry. – Check out Mesa Moving & Storage Reviews on Google – Moving Reviews from Customers
• Select the right agent for the right van line: Some Van Lines are very reputable but make sure and do your research to get the right agent that will take care of you.
• Ask about their process: Ask about what the movers do, their process, and what you’ll need to do
2. Plan ahead:
• In the summer time van lines require 2-6 weeks confirmation of dates as a minimum. (Wintertime minimums are days or 1-2 weeks).
• All van lines assign their best people first. If you want to get these top performers: ask for them, but book well in advance to ensure you can get them!
• Short notice moves can be challenging for any van line to perform at their best.
3. An Accurate Estimate is CRITICAL:
• The most important element of a successful move is an accurate estimate. When the crew arrives they are prepared, the driver has ample space in his truck, and everyone can focus on doing the job right.
• A low-balled estimate is one of the most risky options you face to having a moving nightmare. Drivers don’t come prepared with enough truck space, crews face long hours to get the job done, owner operator drivers want to know if they will be paid for all of the work they are doing. All of this affects crew morale. Results can include: overflows, add-on charges, unhappy/distracted crews and drivers, and damage to belongings.
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4. Price it Right:
• If you want a superb move you want the top-notch crew members and driver from your mover. United Van Lines’ crews and drivers are leaders of quality in the industry. However, we have our A-rated drivers who are the best of the best with Mesa Moving and Storage.
• These A-rated drivers (based on low claims, on time service and customer satisfaction scores) have first choice of available tonnage. Naturally, they choose the best paying business.
• If you want to guarantee that you receive an A-rated driver you don’t want to over-discount your move. In fact, you might want to price your move a little better than the average guideline discount. (A premium of 3%-5% can make a big difference). Large discounts don’t always result in quality.
Recently we compared post move customer satisfaction scores to the discount applied to the move (+/- vs. the current guidelines). Over 1000 moves were sampled. The moves discounted lower than the guideline (i.e. paid a premium) had a 99% satisfaction response. Moves higher than guideline (i.e. highly discounted) reported a positive satisfaction response 90% of the time. This is still better than the industry average of 86%. However, our conclusion: paying a small premium for better service paid off.
Fill out this Contact Form for a Free Moving Estimate